Even though we might carry the same products as order vendors, we unfortunately do not extend our customer service or accommodation to buyers that did not purchase the products directly from our website.
Allowed ONLY if customer submitted request before receiving tracking info. Not allowed if package is already on its way. Cancellations after tracking is issued will result in a 15% restocking fee.Group-Buy (GB):
Allowed ONLY while the Group-Buy is live for pre-orders. No cancellation after this window closes. NO EXCEPTIONS so please take your time to consider before making the purchase.
Refunds, Returns, Exchanges
ALL SALES ARE FINAL
; no refunds, returns, exchanges for all in-stock and GB products EXCEPT for the following reasons:
- Approved cancellations within acceptable timeline.
- Customer received a defective product.
- Mistakes due to Mekibo's mishandling, i.e. Customer received an incomplete/incorrect order.
If you have encountered issues outside the ones mentioned, we’re willing to listen. Please feel free to reach out to us at firstname.lastname@example.org.
To initiate a Refund, Return, or Exchange, customer must:
- Notify us upon receipt, no later than 2 days for in-stock items, and 14 days for GB items.
- Request and pay for the return shipping label.
- Return the item unused and in its original condition.
Unclaimed orders, when returned to us for whatever reasons, will not be automatically cancelled or re-shipped unless requested by the customer. The amount refunded will be the value of the merchandise minus 15% restocking fee.
All refunds are subjected to a transaction fee; 5% for domestic orders and 8% for international. Please allow the standard 5-7 business days for the refund to return to your account.
We thank you for your understanding & continuous support!