What's a Group Buy?


Group-Buy (GB) is a collective process where, during a set time period, money is raised to produce a made-to-order product (including keycaps, keyboards, and the corresponding desk mats) that is unique, exciting, and specifically dedicated to the members of the mechanical keyboard community. 

Prior placing an order with the manufacturers, a required minimum order quantities (MOQ) must be met. If MOQ is reached before or by the last day of GB, the run is a success. Payment will be promptly submitted to the manufacturer, and the GB product is officially in-queue for production. If the required MOQ is not met before or by the end date, all orders will be cancelled and everyone will receive a 100% refund.  

In short, by joining a GB, you understand that you're paying for a product that will be delivered at a later time in the future.

What is the average timeline of a GB?

The details and tentative timeline of each GB are in the product description, and can also be found in the Group-buy status page. The lead time for each GB varies; typically, between 3-6 months for deskmats and artisans, 6-12 months for keyboards and keycap sets. 

The following table summarizes the general process. The speed of each step is based on the manufacturer workload and the current global incidents that would affect production and logistics. Please kindly note that as the world recovers from COVID-19, this timeline will be improved significantly when the pandemic subsides.

Task

Estimated processing time

GB launch

1 month

Pay invoice & Submit order

2-4 weeks

In-queue for Production

3-6 months

Color Matching

1-3 months

Making the Product

1-3 months

Ship to Vendors

3-6 weeks

Deliver to Customers

2 weeks

Total Turnaround Time

6-12 months

 Where can I find the status of my GB order?

The status of each GB is frequently update here: www.mekibo.com/pages/group-buy-status

To avoid spamming our subscribers, please kindly note that we will not be sending emails regarding these GB updates.

How can I edit my orders?

While the GB is open, if you want to modify an item in your order, please contact our team at support@mekibo.com with your order number and the changes you'd like to make.

Running a GB is often a collaborative project involving multiple vendors of different world regions. After submitting the GB to the manufacturers, any changes in order quantity of one region will always affect the turnover and delay shipping to all others. As a courtesy to each other, we will strictly close the book and will not allow any changes or cancellations after the GB has closed

Cancellations, Refunds, Returns, & Exchanges

While the GB opens, you can always submit a request for cancellation, no question asked but there will be 3% cancellation fee for US orders and 4.5% for international orders.

After the GB closes, we are required to forward the payment and officially submit the order to the manufacturer. As a result, we cannot allow cancellations or refunds after the GB has closed.

Due to the made-to-order nature of this GB, all sales are finals, and no transfers, returns or exchanges of the items are accepted. If you believe that you have received a defective item, you must notify us within 7 days upon receipt.

We appreciate your understanding in this matter.